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NIBTT Introduces E-Mail Appointment System

The National Insurance Board of Trinidad and Tobago (NIBTT), is making it easier for customers to do business during this pandemic period. On Wednesday 26th August, 2020, the NIBTT began its roll-out of an appointment system for customers processing claims. This will reduce the long wait times and significantly decrease the number of persons visiting NIBTT’s Service Centres on any given day.

Customers are asked to send an email to the NIBTT Service Centre that they would like to visit, using the following email addresses:

SERVICE CENTRE	EMAIL ADDRESS
Barataria	nibbarataria@nibtt.net
Tobago	nibtbgo@nibtt.net
Tunapuna	nibtunapuna@nibtt.net
Arima	nibarima@nibtt.net
Chaguanas	nibchaguanas@nibtt.net
Couva	nibcouva@nibtt.net
Sangre Grande	nibsangregrande@nibtt.net
Luis Street	nibluisst@nibtt.net
San Fernando	nibsanfernando@nibtt.net
Siparia	nibsiparia@nibtt.net
Point Fortin	nibpointfortin@nibtt.net
Rio Claro	nibrioclaro@nibtt.net
Princes Town	nibprincestown@nibtt.net

The appointment email must contain the following information:

• Customer’s Name
• Type of Claim
• Telephone Contact
• Suggested Date and Time for Appointment

A response to the email request for an appointment will be sent to the customer within two (2) business days.  Customers applying for NIBTT’s Funeral Grant and those with forms seeking information regarding Social Welfare’s Burial Grant, will be given ‘immediate appointments’ so there is no need for these customers to email beforehand.

Customers who visit an NIBTT Service Centre for non-claims business, are not required to book an appointment, they will, however, be considered “walk-ins” and will be seen by a Customer Service Representative.

NIBTT wishes to also remind the public that they are required to adhere to the organization’s COVID-19 guidelines in an effort to help minimize the risk of exposure to the virus:

• Wear a mask
• Submit to temperature testing
• Sanitize upon entry
• Social distance at 6ft
• Stay home if experiencing flu-like symptoms

NIBTT Release- COVID-19 Response at NIBTT’s Tobago Service Centre

AUGUST 17, 2020
The National Insurance Board of Trinidad and Tobago (NIBTT), takes the welfare and safety of our customers, members of the general public, and our employees very seriously. The NIBTT will continue to be responsive to the needs of all stakeholders as we navigate the COVID-19 pandemic.

The organization has recently been made aware that an employee of a courier company, who delivered packages to our Tobago Service Centre last week Wednesday, has since tested positive for COVID-19. The person was informed of this positive status on Saturday 15th August, 2020 and the NIBTT was subsequently informed of this development late night on Sunday 16th August, 2020.

Out of an abundance of caution, the NIBTT has effected a thorough and intensified sanitizing of our Tobago Service Centre on Monday 17th August, 2020. The NIBTT Service Centre in Tobago has also been subject to increased daily sanitizing protocols, as all other locations of the NIBTT, since March 2020, and as such, the location would have been sanitized daily, even after the last interaction with the courier on Wednesday 12th August, 2020.

It should be noted that the courier personnel underwent all sanitizing protocols at the NIBTT before entry into the building, namely, temperature testing as well as sanitizing, and he also wore a mask. His interaction at NIBTT was short and limited as well as confined to two (2) staff members in Tobago. Based on guidance from the Ministry of Health, these NIBTT employees have been advised to self-isolate at home until they have been contacted by Ministry of Health officials.

Arrangements have been put in place for non-cash payments to be facilitated via drop-box onsite at the NIBTT Tobago Service Centre. Customers wishing to directly contact the NIBTT, may do so at customercare@nibtt.net or log on to the website at www.nibtt.net for more information. Customers are also asked to utilize NIBTT’s online payment facility which continues to be a viable option to physical visits during this time.

For further information, please contact
CORPORATE COMMUNICATIONS
625-2171 Ext 1110 – 1120
www.nibtt.net

NIBTT Release- Return to Business Hours

The National Insurance Board of Trinidad and Tobago (NIBTT) wishes to advise the public that, in keeping with the Government’s phased re-opening guidelines, there will be a return to normal business hours from June 22, 2020.

BUSINESS HOURS: 8:00 a.m. – 0:00 p.m.
FIRST THURSDAY MONTHLY: 8:00 a.m. – 2:30 p.m.

The use of drop-boxes for depositing claims will be discontinued on a phased basis from the week of June 22nd, 2020 and the Arima Collection Centre will remain closed to customer traffic.

Customers are advised to do the following:

• Wear a face mask
• Hand sanitize using in-house pumps
• Maintain social distancing at 6 ft.
• Visit only if physically well. Persons displaying flu-like symptoms will be asked to return when in better health

The NIBTT remains committed to meeting our customers’ needs. Customers are encouraged to:

• Use our online payment platform at www.nibtt.net to avoid in-house visits
• Contact us at customercare@nibtt.net for claims-related information

We ask that customers prioritize their personal safety and adhere to the protocols put in place by the NIBTT. We are all in this together.

NIBTT Release- CUSTOMER ADVISORY: COVID-19 CONCERNS

PRESS RELEASE:
MARCH 16, 2020

The National Insurance Board of Trinidad and Tobago (NIBTT) takes the welfare and safety of our customers, members of the general public, and employees very seriously. COVID-19 has emerged as a priority issue for the global community, including Trinidad and Tobago, and the following measures have been taken by NIBTT’s management team to ensure that the risk of COVID-19 spreading is minimized to insured persons, employees, and the communities we serve at the NIBTT.

Proactive steps that were taken at NIBTT’s locations (Corporate Headquarters and NIBTT’s Collection & Service Centres) include:

• Provision of hand sanitizers for staff and customers.
• Provision of gloves for optional use.
• Intensification of routine cleaning procedures, especially high touch surfaces such as customer counters, seating and door handles.
• Installation of posters throughout our office locations highlighting preventative measures and other important information from confirmed reliable sources.
• Mobilized NIBTT’s Health & Safety and Business Continuity Plans to ensure that our preparedness is aligned with the level of risk in the public domain.
• Expanded Customer Care abilities through increased resources.
• Additional temporary telephone lines will be installed to better serve you.

In order to ensure that proper social distancing measures are practised, we strongly encourage our customers to do the following:

• Use NIBTT’s online payment option. Log on to www.nibtt.net.
• Use drop-boxes for quick depositing of claims and other documents at NIBTT’s locations. Receipts for claims deposited in drop-boxes will be mailed.
• Call Customer Care for enquiries, (868) 625-4NIS. Only visit NIBTT’s Service Centres if necessary. Contact us at customercare@nibtt.net.
• Visit our website at www.nibtt.net for any additional information and avoid unnecessary visits to our Service Centres.

Take precautionary measures as advised by the Ministry of Health if you have any of the symptoms of COVID-19 – fever, cough, and shortness of breath, or if you were in contact with anyone who recently came from abroad. Do not visit our offices and public places. Do not visit any of our offices if you have the flu or a cold. The NIBTT is well positioned to navigate through this challenging period of the COVID-19 situation while having care and compassion for our customers as an uppermost consideration in our business decisions. We ask that you take personal responsibility to protect yourselves, your families and other loved ones.