Web Appointment Portal
It is now easier and faster to book an appointment to submit your claim.
Do it from anywhere and anytime on your smart phone or computer.
- Search for a convenient appointment date
- Receive immediate confirmation of appointment bookings
- Receive appointment reminders through SMS messages or email
- Re-schedule or cancel your appointment at your convenience
- Spend less time waiting in line
For assistance on how to book your appointment and use our Web Appointment Portal see here.
- The submission of application for continuation Sickness or Injury Benefit as well as reviews for Invalidity and Disablement Benefit remain a walk-in service.
- You may submit up to five (5) claims during your single appointment. To submit more than five claims, customers are required to complete and email the form found here.
- On the day of the appointment customers are required to present their appointment reference number received from their confirmation email or confirmation SMS.
- Appointments may become available where cancellations occur. Feel free to check our appointment calendar for possible availability.
- No appointment is needed to submit a Funeral Grant claim.
- Customers visiting NIBTT’s service centres for other services are considered “walk-ins” and will be seen by a Customer Service Representative on a ‘first come, first served basis’.
- Contact our Customer Care Centre using our Toll-free number at 877-4674 or email customercare@nibtt.net for enquiries.
- Once your appointment has been booked, please view the Benefit Claims Guidelines & Checklist when completing your claim.
The terms of use found at disclaimer govern all use of this website E-APPOINTMENT and all content, services and products available at or through the website (taken together, “the Site”) of the National Insurance Board of Trinidad and Tobago. The Site is offered subject to your acceptance, without modification, of all the Terms of Use therein contained and all other operating rules, policies and procedures that may be published from time to time on the NIBTT’s Site or this website.
Please read the Terms of Use carefully before accessing or using this Site. By accessing or using any part of the Site, you agree to become bound by the terms of use. If you do not agree to all the terms of use, then you may not access the Site or use any services.
Frequently Asked Questions
The NIBTT’s Web Appointment Portal is now available. Its use is limited to the booking of an appointment on a specific date and time to submit a claim to benefit.
To schedule an appointment to submit a claim/claims, please access the NIBTT WEB APPOINTMENT PORTAL.
Appointments are required to submit all claims. For continuation claims however, an appointment is not required. The submission of Funeral Grant claims remain a walk-in service.
– Your full name
– Date of Birth
– Email address
– Telephone Contact
You are required to have the following:
– A valid form of ID
– Completed application form
– All other relevant documents when attending your appointment
A full list of required documents per benefit type can be found via our website at Benefit Claims Application Guidelines
Arrive at least ten (10) minutes before your appointment time on the date of your appointment.
The Service Centre may not be able to honour appointments where persons arrive more than ten (10) minutes after their scheduled time. Such a person may be required to make a new appointment.
If you are unable to keep your scheduled appointment, you should immediately reschedule or cancel your appointment using the links within your confirmation email.
You may contact our Customer Care department via email at customercare@nibtt.net or via telephone at 625-4NIS for assistance to reschedule or cancel your appointment.
Attempting to book more than one appointment (different locations and or different days/times) may be restricted.
Appointments may already be booked, or otherwise unavailable. To complete your booking, choose an available date as provided.
You may submit up to five (5) claims during your single appointment. To submit more than one claim, be sure to select the multiple benefits (2-5) option when booking your appointment.
To submit more than five claims customers are required to complete and email the form found here.
All efforts will be made for you to be attended to by a Customer Service Representative on your appointed date and time. Unforeseen circumstances may lead to adjustments from time to time.